What's Your Return Policy?
We hope your new Miz Mooz are perfect for you, but if they’re not a return is quick and easy! Miz Mooz will accept returns on unworn merchandise within 30 days of shipment, in the complete original packaging, with refunds given in the manner of purchase. Miz Mooz will not accept returns of merchandise that has been worn or modified in any way. Items marked Final Sale are not eligible for return. Return labels will not be provided for orders shipped outside of the continental US.
If your order arrives damaged, please let us know right away by emailing firstname.lastname@example.org.
We will only accept returns from orders placed directly with miz-mooz.com. Miz Mooz is not responsible for items lost in transit.
Any package or product not meeting the eligibility requirements, including postmarks outside of the return window and products deemed by Miz Mooz to be worn, will be disposed of and no refund will be provided.
Any item returned without its original shoe box or sent using the original shoe box as the shipping package will incur a $10.00 restocking fee.
All returns made using the pre paid label will be subject to an additional $10.00 fee, deducted from the refund.
You may prefer not to use our prepaid label and would like to ship via an alternate method. In this case, packages may be sent to:
Miz Mooz Web Orders
175 Mt Pleasant Ave
Newark, NJ 07104
Please use a trackable service, as we will not be responsible for items lost in transit.
I live near a Miz Mooz retailer; can I return merchandise to a store?
Retail locations carrying Miz Mooz will not accept returns of web orders. All purchases made through miz-mooz.com must also be returned through miz-mooz.com.
My order was successfully returned, now where's my refund?
Refunds will be processed, less any applicable fees, in 1-2 weeks of the return arriving to Miz Mooz. Original shipping costs, if any, will not be refunded under any circumstances.
Can I exchange my order for something else?
Miz Mooz does not offer exchanges. If you would like to replace your purchase with something else, simply place a new order for the desired items, and return your original purchase following the instructions above.
Oops, I missed my order and it was returned to sender. Now what?
Packages that are refused by the recipient or are undeliverable for any reason will be treated as a return when received by Miz Mooz, and the customer will be responsible for all associated shipping and restocking fees.
Can I return my international order?
Orders shipped internationally are subject to the same return criteria as domestic orders, with the following additions.
- International orders will not receive a return label and the customer will be responsible for all return shipping fees.
- Freight, taxes, customs, tariffs, excises and other fees will not be refunded.